How Do I Know If My Restoration Company Is Using Correct Drying Protocol?

Correct drying involves specific tools beyond ordinary fans. You should see industrial air movers, dehumidifiers, and moisture meters. The pros use these to create airflow and control humidity in the space. If they only bring basic equipment, the drying may not be thorough enough to prevent secondary damage like mold.

Equipment should be placed strategically to create a drying system. Air movers direct airflow across wet surfaces, while dehumidifiers remove moisture from the air. You can ask the pros to explain the placement of each piece. Proper setup treats the entire affected area, including walls and subfloors.

Correct protocol aims for a specific dryness standard, not just making things feel dry. The goal is to return moisture levels in materials to normal, pre-loss conditions. This prevents hidden moisture that can warp materials or lead to mold growth inside walls or under floors weeks later.

The pros should explain these goals using the moisture readings. They establish drying goals for different materials at the project's start. You can ask what the target moisture content is for your drywall or flooring. Knowing these targets helps you verify the job is truly complete, not just superficially dry.

• Moisture meters check walls, floors, and structural wood.
• Thermo-hygrometers measure room temperature and humidity levels.
• A drying log documents all readings and equipment settings.
• Infrared cameras may help find hidden moisture in cavities.
• The final verification compares readings to unaffected 'dry standard' areas.
• Documentation should show consistent progress toward drying goals.

If you suspect the drying is incorrect, communicate your concerns directly. Ask the lead pro to show you the current moisture readings and explain the plan. You can request a second opinion from another qualified water damage restoration professional for an independent assessment.

For major projects, your insurance adjuster may also review the drying documentation. Policies vary, and your insurer decides what is covered. Keep your own notes and photos. If significant damage occurs later from poor drying, this record is important for any discussions with your insurance company or with other pros.